Accurate's Administrative Professional

In light of the fact that this is Administrative Professionals Week this week’s blog will outline my particular role in the workings of Accurate Communications. My name is Courtney and the most basic function of my job involves answering and appropriately routing from 200 to 300 calls per week that come into our business line. The nature and severity of these calls can range from a potential new client looking to set up services for the next day to physicians frantically trying to change their schedule before the weekend. Every day I run a traffic report analyzing our call volume from the day before. In addition to this daily report I also run numerous weekly reports for 7 different clients as well as 3 very extensive monthly reports. I also manage 4 logs that track and calculate our accuracy as a company and compile them into a comprehensive spreadsheet for review each week. By the middle of the week I am usually filing a mountain of paperwork away for our records and updating our customer database. When Friday rolls around things have usually slowed down just enough for me to catch up on some of the less critical tasks such as writing the Accurate blog. I find time to do all of this in-between distributing the mail and faxes, keeping track of the Admin staff, coordinating conferences, handling applicants and new hires, and screening solicitors. All of these tasks are (in some way or another) done to help ensure a quality product for our customers, but of course this is not just my prerogative, it’s the Accurate’s.

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.

Ecommerce Creates Jobs

From convenience to necessity the internet is without doubt a very essential aspect of our everyday lives. Ecommerce (business conducted via the internet) is a rapidly growing market even in today’s economy. While a portion of America’s jobs are suffering a majority of these people have gone into business for themselves selling goods and services online and therefore satisfying the demands of their consumers for ease of access and functionality. These very same demands reverberate into our own company. Here at Accurate our ecommerce customers are growing and it is projected that by the year 2016 employment within our industry will continue to expand by 25%. Communications and customer service are important to the success of any company that deals with customers. Strong customer service builds sales, visibility, and loyalty.

If you are someone who considers yourself to be a people person then we would like to hear from you. As an employee of Accurate you will be interacting with our client’s customers by providing information in response to inquiries about products or services, taking messages, or resolving problems. You will become a professional call center specialist. This accomplishment could eventually lead you to new opportunities for advancement into supervisory or managerial positions. If you are interested in applying at Accurate Communications please call our job hotline at (402)978-4843 or toll free at (800)288-5478.

New Client

Accurate Communications is excited to welcome a new client this week. They are a national company that provides COBRA health insurance for thousands of companies nationwide. We have trained a special team of agents to handle this account. They have been in intense training for the past week learning this account inside and out for optimal quality assurance. Accurate extends a warm welcome to our new client.

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.